All orders from Blokforge.com are final unless the item is deemed defective or DOA on arrival.
A return authorization is required for an exchange or refund. Any product shipped to us without a return authorization is not eligible for our refund policy and will be returned to the customer at his or her expense.
If within 10 calendar days of the date of your shipping date, you would like to replace or return the item, the process can be initiated on the Blokforge.com Submit A Ticket section which will trigger an email to our Customer Service Center. You will then be contacted by one of our representatives about your request.
You can also contact the Customer Service Center directly from 9 a.m. to 5:00 p.m., PST Monday through. A return authorization number (RA#) and prepaid return shipping label will be provided to you by our Customer Service Center if the item is deemed defective. Gift purchases must be returned by the original purchaser.
RA#’s are valid for only 10 calendar days from the date issued. Replacement
Merchandise will not be reserved for more than 20 calendar days past the issuance of the RA#. Merchandise that we receive past the return period may be refused and returned. Products must be returned with all accessories originally included with such product. Additional product return instructions may be required. Notification will be sent to the e-mail and/or billing address you provided, should your return not be accepted.